Frequently Asked Questions


What Is The Biggest Amount Of Wristbands I Can Order?

As many as you want! No matter how big your order, we can handle it. We’ve got the capacity to produce as many wristbands as you need, and the more you buy, the lower the price per unit. Save big by ordering big! Our customer service specialists will be happy to discuss prices and quantities, and of course we back every order with our 100% Satisfaction Guarantee.

Can You Help Me Design My Custom Lanyard?

Sure we can! We’re happy to help you design any custom item. Our talented artists have plenty of experience, and will be glad to help you create a design that’s perfect for your organization. Call or email to discuss it with us.

How Many Different Products Do You Offer Currently And Do You Plan On Offering More?

We offer just about any custom product you can imagine! While we primarily feature six “core” custom products – coins, lanyards, lapel pins, trading pins, wristbands and patches – we offer a full selection of more than 800,000 products. If you need custom printed mugs, apparel, pens, umbrellas or virtually any other promotional product, just let us know. We’re your best source for ALL your promotional product needs!

Do You Charge A Shipping Fee?

We offer FREE shipping on most products, via FedEx Air, to any address in the continental United States. With some products, we do charge a small shipping fee, as we do for shipping to Alaska, Hawaii and international destinations. Check the page for the product you’re interested in, or contact us for more information.

I Only Want To Order A Few Items. What Are Your Minimum Orders?

That depends on the product. In some cases, our minimum order is as low as ONE unit. On other items, we do require a minimum purchase specific to the product. Please feel free to call or email and ask our customer service staff for more information.

Do You Offer Advice On What Type Of Lanyard To Order For My Upcoming Event?

Certainly! We’re always happy to help our customers in any way we can. With more than 10 years in the business, we’ve seen just about every sort of requirement you can imagine. Our experienced staff can help you determine which lanyard type – or which type of any other product we offer – is the best for your specific needs. All you have to do is ask!

What Guarantee Do You Offer On Your Product?

Our reputation is on the line with everything we sell. That’s why we back every single product with our 100% Satisfaction Guarantee. If you find a defect in either workmanship or materials in any product you buy from us, we will replace it at no extra cost to you. We’re not satisfied with your custom product order until YOU are!

What File Types Are Accepted?

These file types are accepted and should be at least 300 dpi whenever possible:
.jpg | .png | .pdf | .eps | .ai
If you need additional help uploaded a file please contact customer support

What Type Of Artwork Do You Accept?

We accept the following artwork:
Photographs (scanned at 300 dpi) | Vector files | Logos | Graphic Design

What Colors Do You Offer For Your Wristbands And Lanyards?

View the library of Pantone® Solid coated colors. We offer free Pantone® color matching to ensure the closest accuracy possible to your group/organizational colors. Please note that colors will vary from one computer monitor to another, and should not be chosen based on visual representation on your computer alone.

How Much Is Shipping?

Shipping is FREE within the continental United States for all orders. We use FedEx Ground Shipping.