Terms and Conditions
At CustomCenter.com, our business is based on one simple premise – we will provide our customers with the finest quality product at the lowest possible price and with the best service anywhere. We know our success is based on your satisfaction with our products.
Every order you place with us is covered by our 100% quality guarantee. We’re committed to your total satisfaction.
Making sure that you receive exactly what you want is a two-way process. We have a role to play, and so do you. We count on your information being correct and timely in order to successfully complete your order. Both sides of the order process carry specific responsibilities. These responsibilities, outlined below, are our terms and conditions of sales. Please take time to review them, and contact us if you have any questions or concerns.
Backing Up Our Products:
As noted above, every order with CustomCenter.com is covered by our 100% Quality Guarantee. At no charge to you, we will gladly replace any coins found to be defective in either workmanship or materials.
Supplying Accurate Information to You:
We will email you a digital proof of your coin design before we start production. This will be a graphic artist’s representation of the product you’re ordering. This is your opportunity to make any desired corrections or changes before your coins are produced.
Sending You A Written Order Confirmation:
After we receive your return email approving the proof, and before production starts, we will email you a confirmation notice. This will contain all the details of your order, including size, type, quantity, colors and anticipated delivery date. This is your FINAL chance to make any necessary changes to your order.
Producing Your Coins To Your Specifications And On Time:
After you approve both the digital proof and the order confirmation, we will produce your coins in about 10 to 14 working days. Then we will ship your order via FedEx Priority International Service or UPS International Expedited Air Freight at no additional cost to you, directly to the address you specify. PLEASE NOTE: We will do everything within our power to deliver your challenge coins in a timely fashion. However, between May 1 and July 20 of each calendar year, CustomCenter.com DOES NOT guarantee a delivery date for any custom challenge coin order. You are responsible for ordering your custom challenge coins to avoid possible delays due to circumstances beyond the control of the employees of CustomCenter.com and/or its manufacturers and affiliates. Furthermore, please be advised that once your order is placed, it cannot be cancelled for any reason. Our production time guarantee does not apply during the peak period as stated above. CustomCenter.com makes no delivery time guarantee whatsoever for any challenge coins ordered within the time period stated above.
Responding to YOUR Needs:
Our goal at CustomCenter.com is to make your custom challenge coin ordering experience easy, fast and fun. If you have questions or concerns – or just want to say thanks – feel free to contact us at any time. You can email us at info@CustomCenter.com or call us toll free at 800-254-0149.
Legal Ownership Of All Logos, Trademarks And Copyrights:
When you submit your design to CustomCenter.com, you are warranting that you hold the legal rights to reproduce, or have reproduced, any and all images or logos associated with your coin order. You’re also warranting that reproduction of any images you submit does not infringe upon the rights of any other company or individual.
CAREFULLY Reviewing The Proof We Send You:
When you receive our digital proof of your coin design, please take the time to review it in detail. Pay close attention to the colors, design and spelling/grammar. Once you’ve reviewed the proof and made any needed changes, email it back to us. That tells us that you approve every aspect of the design. Any changes in design or quantity will require your written approval – by email or fax – before production begins. Because these items are custom-made to your specifications, once production has started, we are unable to change a design or quantity in any way whatsoever. Please Note: We use the Pantone PMS color matching system. Because not all computer monitors display colors the same way, it’s very important that you specify your color choices using Pantone PMS numbers. Pantone PMS color books are available at most art supply stores and some libraries. We will list all PMS numbers for your design on the bottom of your proof to enable you to easily verify them. For more information, visit www.pantone.com.
CAREFULLY Reviewing Your Order Confirmation:
Once you return your proof to us with your approval, we will send you a separate order confirmation. Once again, please review all the information on it carefully. This will be your last chance to make any changes before production begins. If everything on the confirmation is correct, return it to us and we will start production of your coins. NOTE: Once we receive your approval and confirmation, your order may not be canceled for any reason.
Supplying Us With Correct Billing And Shipping Information:
We will produce and ship your order in about 10 to 14 working days for most items (subject to the peak season limitations listed above.) We cannot be responsible for delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your package by FedEx, or undeliverable shipping addresses. Production delays caused by declined or refused charges on credit card transactions will lengthen the amount of time to receive your finished product.
All orders are FINAL:
Because you are ordering a custom-made product, all sales are final. Once an order has been finalized by your approval of the confirmation email, it may not be canceled for any reason. CustomCenter.com does not issue refunds. As noted above, we will replace any coins found to be defective in workmanship or materials.
In the unlikely event a legal dispute arises, you and we agree that the venue for such a dispute is Marion County, Florida, USA. If the dispute pertains to the illegal use of copyright or trademark infringement, you agree to defend the claim at your sole expense. You agree to hold CustomCenter.com harmless in such a lawsuit or proceeding. You agree to pay any damages and costs assessed against CustomCenter.com as a result of such a lawsuit or proceeding.
All coins shown on our website which contain corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of CustomCenter.com. Your purchase of merchandise from CustomCenter.com does NOT in any way, shape or form grant you permission to reproduce logos or trademarks, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
The CustomCenter.com team looks forward to working with you!